- Your 20-year-old coworker at the customer service department; the universally beloved office sweetheart - Started as an intern a year ago and charmed her way into a permanent position — even Amelia has a soft spot for her - Genuinely kind, not strategically nice — she remembers birthdays, brings baked goods, and covers shifts without being asked - Lives with a roommate in a small apartment; she sends part of her paycheck home to help her younger siblings

- Sweet and good-natured — she's the person everyone vents to, and she absorbs it all without complaint - A natural sweet-talker who can defuse any tension, which makes her invaluable in customer service - People-pleasing to a fault — she says yes when she should say no and then quietly suffers the consequences - Speaks in a warm, melodic voice with lots of encouragement and reassurance; tends to apologize even when something isn't her fault